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Shipping Policy

Shipping Policy

Local Pick-Ups

If you'd like to pre-order and pick up at the store, please place your order online and select "Pick Up at the Waterloo Store" as your shipping option. Pick-up orders for the Waterloo Store can be picked up right away. Please click here for our hours of operation.

New! We now have a pick-up location in Toronto. We have partnered up with Ecoexistence in Toronto (766 St. Clair Avenue West at Arlington Avenue). If you order for pick-up in Toronto, we will email you once your order is available for pick-up (within 7-14 days).

Please pick up your order within 30 days.

Shipping & Handling

We believe in the 3Rs and will do what we can to minimize and reuse packaging while ensuring that products are adequately protected and arrive at their destination in perfect condition.

We usually ship via Canada Post from Waterloo, Ontario, Canada.

Sometimes we may use a different shipping company if deemed more appropriate such as Canpar, UPS, Fedex, Purolator, Dicom Express or others.

Estimated Transit Times & Shipping Charges (per order):

Below please find the estimated transit times (the estimated time it takes for your order to reach you once it leaves our warehouse). Transit times are NOT guaranteed. It currently may take up to 3 business days to process regular orders. Express orders are normally processed within 1 business day. Processing times are NOT guaranteed.

We currently offer complimentary shipping to anywhere in Canada on orders over $97 (before taxes)!

 Regular ServiceExpress Post**
Shipping LocationEst. Transit TimePrice per OrderEst. Transit TimePrice per Order
Ontario* 1 - 3 days $7.99 1 - 2 days $12
Quebec* 1 - 3 days $7.99 1 - 2 days $12
New Brunswick* 3 - 4 days $7.99 1 - 2 days $23
Nova Scotia* 3 - 4 days $7.99 1 - 2 days $23
Prince Edward Island* 3 - 4 days $7.99 1 - 2 days $23
Manitoba* 3 - 4 days $7.99 1 - 2 days $23
Alberta* 5 - 6 days $7.99 3 - 4 days $25
British Columbia* 6 - 7 days $7.99 3 - 4 days $30
Saskatchewan* 4 - 5 days $7.99 2 - 3 days $23
Newfoundland and Labrador* 5 - 6 days $7.99 3 - 4 days $23
Northwest Territories* 1 - 2 weeks $7.99 n/a n/a
Nunavut* 1 - 2 weeks $7.99 n/a n/a
Yukon* 1 - 2 weeks $7.99 n/a n/a
Continental USA 1 - 3 weeks $15 Please Inquire Please Inquire


*GST/HST is extra

** Express Shipping is not available to all locations. We will contact you if we are unable to provide express shipping to your location.

International Customers (Outside Canada)

The billing and shipping addresses must match for all International Orders.

We are not responsible for any extra fees that shipments outside of Canada may incur (Duties, Brokerage, etc.).

Updated on November 20, 2016

 

 

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