Shipping & Returns

Shipping & Handling

We believe in the 3Rs and will do what we can to minimize and reuse packaging while ensuring that products are adequately protected and arrive at their destination in perfect condition.

We usually ship via Canpar, UPS, Fedex, Purolator, DHL, or other from Waterloo, Ontario, Canada. Sometimes we may use a different shipping company if deemed more appropriate.

Estimated Transit Times & Shipping Charges (per order) for Retail Orders:

Below please find the estimated transit times (the estimated time it takes for your order to reach you once it leaves our warehouse). Transit times are NOT guaranteed. It currently takes on average 3-7 business days to process regular orders. We currently DO NOT offer an Express shipping option. Free shipping is currently offered on retail orders over $150 within Canada (excludes Nunavut, Northwest Territories and Yukon). To avoid shipping charges, you many want to visit our Store Locator to find a store near you.

  Shipping Location  Est. Transit Time  Shipping Cost (per Order)
  Ontario*   1 - 3 days   Starting at $12
  Quebec*   1 - 3 days     Starting at $12
  New Brunswick*   3 - 4 days     Starting at $15
  Nova Scotia*   3 - 4 days     Starting at $15
  Prince Edward Island*   3 - 4 days   Starting at $15
  Manitoba*   3 - 5 days     Starting at $15
  Alberta*   5 - 8 days    Starting at $15
  British Columbia*   6 - 14 days   Starting at $15
  Saskatchewan*   4 - 5 days   Starting at $15
  Newfoundland and Labrador*   5 - 6 days     Starting at $15
  Northwest Territories*   1 - 2 weeks     Starting at $15
  Nunavut*   1 - 2 weeks  Starting at $45
  Yukon*   1 - 2 weeks   Starting at $15
 USA   1 - 3 weeks Starts at  $CDN20

*GST/HST is extra

International Customers

To request a shipping quote, please email us what you'd like to order. 

We are NOT responsible for any extra fees that shipments outside of Canada may incur (Duties, Brokerage, Other Customs Charges, etc.).

Return Policy

  • If you are not completely satisfied with your purchase, you may exchange or return unused products in their original packaging within 30 days. (Our address: 9-105 Lexington Road, Waterloo, ON N2J 4R7)
  • Shipping and handling charges are not refundable. All Shipping costs related to a return are the responsibility of the customer.
  • If you are returning a product that was shipped to you at no charge, we will refund you the price of the product less the actual shipping costs that we incurred in shipping the product to you. Full refund will be issued if your order has not left our warehouse.
  • All items must be returned in saleable condition and in the original packaging for a full refund. Sales of clearance items (marked as FINAL SALE) are final.
  • We cannot be held responsible for lost packages that are being returned to us. We recommend that you keep your postal receipt and purchase insurance.
  • To ensure that the goods that are being returned reach us in their original condition it is best to use the original packaging.
  • For faster processing of returns, please include your original packing slip with the shipment you are returning to us.
  • Please send the unwanted product(s) back to us. Please attach the Exchange/Return form with your return. Click here to download our Exchange/Return Form in PDF.
  • The returns will be processed within 5 business days.

Updated on September 17, 2023