Toggle menu
519-954-7877 | We are proudly Canadian cdnflag.jpg

Policies

We accept the following payment options:

  • In Store Credit Cards: Visa, Mastercard, American Express
  • Online Store Credit Cards: Visa, Mastercard, American Express, Discover
  • Paypal (Online Only)
  • Email money transfer (please email to info@FENIGO.com)
  • How to do it? - To send us an email money transfer please log onto your online banking account. You should be able to locate a link to email money transfers. You will need to choose a secret question and a password. It can be as simple as "what is the order ID?”. There might be a fee for this transaction. Please check with your bank.
  • Cash (at our brick-and-mortar location in Waterloo)
  • Interac (at our brick-and-mortar location in Waterloo)

Sales Tax

The following tax will be charged in Canada:

  • Alberta - 5% GST
  • British Columbia - 5 % GST
  • Manitoba - 5 % GST
  • New Brunswick - 15 % HST
  • Newfoundland & Labrador - 15 % HST
  • Northwest Territories - 5% GST
  • Nova Scotia - 15% HST
  • Nunavut - 5% GST
  • Ontario - 13% HST
  • Prince Edward Island - 15 % HST
  • Quebec - 5% GST
  • Saskatchewan - 5% GST
  • Yukon Territory - 5% GST

Pre-ordered products/Out of Stock Items

Generally, orders containing out of stock items will be shipped complete when we receive all the items. We will ship partial orders upon your request, however extra shipping charges will apply.

Modifying Orders that haven't Shipped yet

If your order hasn't shipped yet, we'll gladly modify it. Please email us at info@FENIGO.com with the changes you'd like to make  (adding items, deleting items, cancelling your order completely, etc.).

Price Matching & Coupons

We are a small business that works very hard (and have fun while doing it) to offer a great variety of litter-less lunch products at competitive pricing. We DO NOT price match.

We occasionally discount individual products and these can be found online at by clicking here.

If you’d like to be notified of any future specials and/or new products, please join our newsletter list and our Facebook page.

Updated on August 21, 2018