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Store Policies

Store Policies

How to buy from FENIGO

There are four ways to shop at FENIGO:

1) Through our online store. The FENIGO.com online store is always open.

2) By telephone - please call us (Local: 519-954-7877 or Toll Free: 866-924-1671) and we'll be happy to answer your questions and process your order via telephone.

3) By mail. To place your order by mail, please add items to your shopping cart and select "Money Order/Cheque" upon checkout. Please write your order ID on a cheque or money order payable to FENIGO and mail it to us. Please do not send cash. Our address is as follows:

FENIGO
9-105 Lexington Rd.
Waterloo
ON N2J 4R7


4) By visiting our brick-and-mortar store in Waterloo, Ontario. Click here to view our address and hours of operation.

How to Pay

We accept the following payment options:

  • In Store Credit Cards: Visa, Mastercard
  • Online Store Credit Cards: Visa, Mastercard, American Express, Discover
  • Paypal (Online Only)
  • Cheque or money order (payable to FENIGO) - Online or Mail orders only
  • Email money transfer (please email to info@FENIGO.com)
    How to do it? - To send us an email money transfer please log onto your online banking account. You should be able to locate a link to email money transfers. You will need to choose a secret question and a password. It can be as simple as "what is the order ID?”. There might be a fee for this transaction. Please check with your bank.
  • Cash (at our brick-and-mortar location in Waterloo)
  • Interac (at our brick-and-mortar location in Waterloo)

Sales Tax

The following tax will be charged in Canada:

  • Alberta - 5% GST
  • British Columbia - 5% GST
  • Manitoba - 5% GST
  • New Brunswick - 13% HST
  • Newfoundland & Labrador - 13% HST
  • Northwest Territories - 5% GST
  • Nova Scotia - 15% HST
  • Nunavut - 5% GST
  • Ontario - 13% HST
  • Prince Edward Island - 14 % HST
  • Quebec - 5% GST
  • Saskatchewan - 5% GST
  • Yukon Territory - 5% GST

Pre-ordered products/Out of Stock Items

Generally, orders containing out of stock items will be shipped complete when we receive all the items. We will ship partial orders upon your request, however extra shipping charges will apply.

Price Matching & Coupons

We are a small business that works very hard (and have fun while doing it) to offer a great variety of litter-less lunch products at competitive pricing. We DO NOT price match.

We occasionally discount individual products and these can be found online at by clicking here.

If you’d like to be notified of any future specials and/or new products, please join our newsletter list and our Facebook page.

Updated on August 2, 2016

 

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